Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed. If there is a significant delay in the shipment of your order, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on the shipping method selected and the destination. Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Destinations

We currently ship to addresses within the United States and Canada.

Shipping times and rates may vary based on the destination, carrier availability, and the shipping method selected at checkout.

International Shipments (Canada)

Orders shipped to Canada may be subject to import duties, taxes, customs fees, or other charges imposed by Canadian authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Customers are responsible for complying with all applicable import regulations and requirements.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available.

Shipping Delays

Delivery times are estimates only and may be affected by weather conditions, carrier delays, customs processing, holidays, or other circumstances beyond our control.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete shipping addresses.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: productstore@esc13.txed.net