FAQ

Frequently Asked Questions for Canadian and International Customers

1. Can I pay with a purchase order?

No, Purchase Order (PO) payments are not available for customers outside the United States. For Canadian and international orders, credit card payment is the only accepted payment method.

2. Do I need to create an account to make a purchase?

No, creating an account is optional. You can check out as a guest if you prefer.

3. Do you accept orders via fax or mail?

No, we do not accept orders via fax or mail. All orders must be placed through our online store.

4. When can I expect to receive the items I've ordered?

For orders shipping to Canada, please allow 2-3 weeks for processing, shipping, and delivery. Delivery times may vary depending on customs clearance and carrier schedules.

Still have questions?

Feel free to contact us directly at productstore@esc13.txed.net or call us at +1-512-919-5247. We're happy to assist you!